Refund policy
[Returns & Exchanges]
If you would like to return or exchange an item, please contact us within 7 days of receiving your order. We cannot accept returns or exchanges without prior contact. After hearing from you, we will provide instructions on how to proceed.
[Returns & Exchanges Due to Our Error]
While we take every care to ensure product quality, we will accept returns and exchanges if an item arrives damaged, soiled, or different from what was ordered. Please contact us promptly upon receipt. Please note that returns will not be accepted unless the item is defective.
For defective items, return shipping is covered by us — please send the item back cash-on-delivery. We will process your return or exchange as quickly as possible. Please note that if a replacement item is out of stock, we may need to cancel the order instead. We will notify you in advance.
[Returns & Exchanges Due to Customer Preference]
For returns or exchanges requested for personal reasons (e.g., different from expectations), return shipping costs are the customer's responsibility. Please return items in their original condition, including all tags, bags, and accessories. Items purchased as a set must be returned together.
[Non-Returnable Items]
- Items that have already been used
- Items damaged or soiled by the customer
- Items more than 8 days after delivery
- Made-to-order items
- Sale items, outlet items, or lucky bag items
- Items listed as "non-returnable" in the product description
[Return Deadline]
Within 7 days of receiving your order.
[Return Shipping Costs]
Customer's responsibility for preference-based returns. Covered by us for defective items.
[Returns Contact]
AKIKOAOKI
〒150-0046 Shuwa Shoto Residence 405, 2-15-5 Shoto, Shibuya-ku, Tokyo
TEL: 03-5829-6188
E-MAIL: akikoaokidesign@gmail.com